Question 1 The concept of quality has been evolving for the past many decades, leading to the notion of Total Quality Management (TQM) philosophy. In TQM philosophy, there are 6 main attributes. In this question, we will focus on two (2) of the 6 main TQM attributes; • Focusing on customer needs • Need to continuously improve the critical process Identify a business/organization that you have experience with as a customer or as an employee. Relate to your experience with this business/organization when you answer the below questions. Stuck with a lot of homework assignments and feeling stressed ? Take professional academic assistance & Get 100% Plagiarism free papers Get A Free Quote a) For TQM attribute Focusing on customer needs: Discuss why the business/organization that you identified could achieve a good quality product or service when it adheres to this attribute. [note, maximum word count: 150] Describe two customer needs that you think are important in your identified business/organization. For each of the two customer needs that you have identified, review how the business/organization could ensure that the customer need is been met 99% of the time. [note, maximum word count: 400] b) For TQM attribute Need to continuously improve critical process: Discuss why the business/organization that you identified could achieve a good quality product or service when it adheres to this attribute. [note, maximum word count: 150] Describe two critical processes that you think are important in your identified business/organization. For each of the two critical processes that you have identified, review how the business/organization could further improve the critical process. [note, maximum word count: 400] Buy Custom Answer of This Assessment & Raise Your Grades Get A Free Quote
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